Derma V10 Tech Solutions Privacy Policy

Privacy Notice 

The Data Controller is Healthpoint Limited 

To contact the Data Controller, please email directors@healthpointltd.co.uk or call 01253 508509 and ask to speak to a Director 

We are not required to have a designated Data Protection Officer 

Purpose of the processing and the lawful basis for the processing 

We are collecting your personal information for the purpose of dealing with your query, complaint or request for information. The information we hold and process will be used solely for the purpose of answering and dealing with your query, complaint or request for information. We will keep and use it to enable us to manage our relationship with you effectively, lawfully and appropriately. This includes using information to enable us to comply with any legal or insurance requirements, and to protect our legal position in the event of legal proceedings. 

Failure to allow us to hold and process this data, as detailed, may result in us being unable to deal with your query, complaint or request for information. 

If you have voluntarily uploaded photographs or images of yourself to our website or on social media we may use these images to promote our products on our website and social media platforms. 

The lawful basis for processing the personal data is that the information is necessary to pursue the legitimate interests of the Company. 

If you do not accept this basis, then you may object to us or to the ICO as described below. SP509 APP1 

The source the personal data originates from and whether it came from publicly accessible sources 

Much of the information we hold will have been provided by you, but some may have come from other external sources, such as insurance companies. 

Categories of personal data 

The sort of information we may hold includes 

• Your address, and contact details 

• IP address 

• Photographs or images that you have provided 

• Occasionally we may hold medical information, obtained only for the basis of dealing with a query, complaint or request for information 

Any recipient or categories of recipients of the personal data 

We will only disclose information about you to third parties if we are legally obliged to do so, or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information to our insurer, or supplier of the product concerned. 

In instances where your complaint was originated via the retailer where you purchased our product, we may disclose information to that retailer so that they can adequately close the complaint down. 

We will not share your data with any third party other than as detailed above, without your specific consent, unless it is to protect your vital interests or the vital interests of another person. 

Details of transfers to third country and safeguards 

The data is within the UK/EU, and is not transferred outside the UK 

Retention period 

We will retain your personal data for the duration of time that is required to deal your query, complaint or request for information. In the event that we have to retain your data to comply with regulatory or insurance requirements the data will be held for up to 10 years, after which they will be destroyed, these are all subject to the exercising of any of your rights outlined below. 

Where you have voluntarily uploaded photographs or images of yourself we may retain the images indefinitely, this is subject to the exercising of any of your rights outlined below SP509 APP1 

The existence of automated decision making, including profiling and information about how decisions are made, the significance and the consequences. 

We do not use automated decision making or profiling of any kind 

The existence of each of the data subject’s rights 

You have the following rights about the use of your personal information: 

• If the basis for processing is your consent, you may withdraw that consent at any time by contacting us. Please note that we may not be able to continue to provide you with our services in this case. 

• If your personal information is incorrect, you may request that errors or incomplete entries be rectified 

• In certain circumstances, you may have the right to be forgotten and your data erased. Please contact the Data Controller if you wish to exercise this right. 

• Whilst any request is being investigated, you have the right to restrict processing, so that your information will simply be stored. 

• You can request the return of transfer of any personal data you have given to us in a portable electronic format 

• You can object to the processing of your information for the purpose of market research at any time, or when you do not accept the legality of the processing 

• You can object to the automated decision making and profiling of your personal information without human intervention, unless you have given express consent to such automated processing, or it is specified in a contract which you have signed. 

To exercise any of these rights, please contact by emailing us at directors@healthpointltd.co.uk or in writing at 11 Darwin Court, Blackpool Technology Park, Blackpool FY2 0JN 

Use of personal data


Newsletter

We offer a newsletter to inform interested parties about our products and services. Each newsletter contains a link that allows you to unsubscribe. Your e-mail address is added to the list of subscribers only with your explicit consent.

If you have given your consent, you may also occasionally be contacted at the e-mail address you have provided to voluntarily take part in a customer survey. If you do not or no longer wish to receive commercial information, or do not or no longer wish your data to be used for direct marketing purposes or customer surveys, you can unsubscribe at any time:

  • turn this off yourself by clicking on "Change or unsubscribe preferences" at the bottom of the mail and indicating on the follow-up page in the form that you no longer wish to receive mail, after which you send the form, or make this known to us by phone or email. We will then turn off receiving newsletters for you.

Contact

We offer a contact form, which you can use to ask us questions about our products. In doing so, you enter your name and e-mail address. In addition, your question may contain personal data. We use this data to process your question or request.

Preservation periods

We do not retain your data for longer than necessary to fulfil the purposes stated in this privacy and cookie statement. We store Google Analytics data for 50 days.

Disclosure to third parties

We may disclose your data to the following parties (this is necessary to enable us to provide our goods and services and better tailor the website to your needs):

  • the party that provides the platform on which the website runs;

  • parties that provide mailings for us;

  • providers of statistics programmes (Google).

You can contact us using the details below. If you are not satisfied with the way we handle (a complaint about) the processing of your personal data, you have the right to lodge a complaint with the Personal Data Authority.

Cookie policy

Who is responsible for processing your data?

Zenner, part of Dayes Beauty & Care B.V., located at Siriusdreef 56, 2132 WT Hoofddorp, is the data controller as described in this cookie policy. This cookie policy applies to all domains and communications related to zenner.nl.

What are cookies?

Cookies are small, simple text files that your computer or mobile device stores when you use our website.

Third-party cookies

Third-party cookies are also set via our website. The use of cookies by other companies is subject to the privacy and cookie policy of the relevant company.

What cookies do we use?

Functional cookies or necessary cookies

Functional cookies ensure that our website functions correctly. For example, functionalities such as page loading and links to vacancies.

Analytic cookies

With analytical cookies, we collect statistics about how our website is used and whether (and how) our communications are read, with the help of third parties. By measuring this, we can continue to improve our website and communications for the benefit of our users.

Marketing cookies

We place marketing cookies on our website. Third parties may also place marketing cookies on our website. We may combine the information from these marketing cookies. We do this so we can make you the most relevant offers possible based on your online surfing, search and buying behaviour. With these marketing cookies we also keep track of which ads you have seen. We can also recognise you if you click through to the website from an e-mail message or newsletter. Furthermore, with your permission, we can make our communication more personal and relevant to you.

Analytic cookies

We use, with the help of third parties, analytical cookies to study the behaviour of website visitors. These statistics give us insight into, among other things, how often we are visited and where we can improve our website. Data stored include the following:

  • The IP address which is made anonymous;

  • Technical characteristics, such as the browser you use (such as Chrome, Safari or Firefox), the resolution of your computer screen, your language preference and which device you use;

  • From which page or through which advertising campaign you came to the website;

  • When and how long you visit or use the website;

  • Whether you use functionalities of the website;

  • Whether our communications are read; and

  • What pages you visit.

We use these cookies, for example, to:

  • To keep track of the number of visitors to our website;

  • To measure how long a visit lasts;

  • To measure how many customers open our communications;

  • To measure the success of an advertising campaign;

  • To determine the order in which a visitor visits the different pages of our website;

  • To determine which articles and pages can be linked to each other.

Marketing cookies

On our website, you will see advertisements from ourselves and from third parties. You may also come across our ads on third-party websites. To keep our communications and these ads relevant, we use cookies. These marketing cookies enable:

  • we can track which ads you have already seen;

  • we can track how many times you have seen an ad;

  • we can prevent you from seeing the same ad over and over again;

  • we can track whether you click on the ads;

  • we can track whether you place orders after seeing or clicking on an ad;

  • we can measure whether you read our communications and what links you click on, so that we can make these communications as relevant to you as possible;

  • we can combine your online browsing, search, and buying behaviour and build segments based on this (combined) data, regardless of which device you use;

  • we can estimate your advertising interests and tailor the ads accordingly through the segments built up.

Advertising networks and media agencies act as intermediaries for websites and advertisers. These parties' marketing cookies enable:

  • we may display third-party advertisements to you;

  • our advertising partners may combine your preferences with information they collect when you visit other websites.

For the cookies these parties place for marketing purposes, please refer to the statements on the websites of these parties. As the statements may change regularly, we advise you to consult these privacy and cookie statements regularly. The following parties place cookies via our websites:

Further good to know: in some cases, namely when using the Facebook pixel and thereby being able to match our ads to your preferences, Zenner and Meta both fulfil the role of 'joint controllers' as referred to in the AVG. In that context, agreements on the division of responsibilities (link: https://www.facebook.com/legal/controller_addendum). For more information, including on how to submit a request for inspection to Meta, for example, we would furthermore like to refer you to their privacy policy.

To manage your settings for marketing cookies with other parties, please refer to their websites:

The right to lodge a complaint with a supervisory authority 

You have the right to complain to the Information Commissioners Office by